How can we help?
Tell us who you are and we'll point you to the fastest path.
Tell us who you are and we'll point you to the right spot.
Families & Students
529 questions, payment questions, or account help.
About 4 hours
Typical email & chat reply, within business hours
Typical email & chat reply, within business hours.
Office hours
Mon – Fri, 9 – 5 EST
Mon – Fri, 9 – 5 EST
Mon – Fri, 9 – 5 EST
Email us
support@backpackpay.com
support@backpackpay.com
Help Center
Instant answers and self-service tools, 24/7.
Chat with our team
Get answers from our 24/7 automated support agent - with a human agent available during business hours. Typical reply in about 4 hours.
Open chat
Press & partnerships
Press & partnerships
Press & partnerships
Media requests, partnership proposals, and general inquiries. Tell us a bit about your organization and we’ll route you to the right person.
Media requests, partnership proposals, and general inquiries. Tell us a bit about your organization and we’ll route you to the right person.
Media requests, partnership proposals, and general inquiries. Tell us a bit about your organization and we’ll route you to the right person.
Start an inquiry
Start an inquiry
You ask. We answer.
What is Backpack?
Backpack is the first digital payments platform built specifically for higher education. We handle 529, scholarship, and third-party payments for universities and families.
How do you help universities?
We eliminate paper checks, automate reconciliation, and reduce support calls. Universities get real-time payment visibility and can go live in as little as two weeks.
How do you handle outside scholarship payments?
Each university receives access to a custom-branded scholarship payment portal - the first digital payments checkout experience built specifically for outside scholarships. Thousands of scholarship providers use Backpack to submit and send scholarship funds electronically to universities across the country.
How do you help our student families?
We provide families with the first comprehensive 529 payments platform—one that goes beyond simply moving money. Our platform supports all 100+ 529 plans, offers personalized guidance and resources, and enables additional services like electronic 529 refunds and payments for non-tuition expenses.
You ask. We answer.
What is Backpack?
Backpack is the first digital payments platform built specifically for higher education. We handle 529, scholarship, and third-party payments for universities and families.
How do you help universities?
We eliminate paper checks, automate reconciliation, and reduce support calls. Universities get real-time payment visibility and can go live in as little as two weeks.
How do you handle outside scholarship payments?
Each university receives access to a custom-branded scholarship payment portal - the first digital payments checkout experience built specifically for outside scholarships. Thousands of scholarship providers use Backpack to submit and send scholarship funds electronically to universities across the country.
How do you help our student families?
We provide families with the first comprehensive 529 payments platform—one that goes beyond simply moving money. Our platform supports all 100+ 529 plans, offers personalized guidance and resources, and enables additional services like electronic 529 refunds and payments for non-tuition expenses.
You ask. We answer.
What is Backpack?
Backpack is the first digital payments platform built specifically for higher education. We handle 529, scholarship, and third-party payments for universities and families.
How do you help universities?
We eliminate paper checks, automate reconciliation, and reduce support calls. Universities get real-time payment visibility and can go live in as little as two weeks.
How do you handle outside scholarship payments?
Each university receives access to a custom-branded scholarship payment portal - the first digital payments checkout experience built specifically for outside scholarships. Thousands of scholarship providers use Backpack to submit and send scholarship funds electronically to universities across the country.
How do you help our student families?
We provide families with the first comprehensive 529 payments platform—one that goes beyond simply moving money. Our platform supports all 100+ 529 plans, offers personalized guidance and resources, and enables additional services like electronic 529 refunds and payments for non-tuition expenses.
1-click refunds
3rd party scholarships
Auto tracking
529 Payments
Students
Compliance
Families
Get started with Backpack
1-click refunds
3rd party scholarships
Auto tracking
529 Payments
Students
Compliance
Families
Get started with Backpack
1-click refunds
3rd party scholarships
Auto tracking
529 Payments
Students
Compliance
Families